The company has a clear grievance/complaints mechanism and zero tolerance for discrimination, prejudice or microaggressions. Whenever an employee needs to seek help, feedback, or advice on issues outside of his/her job expertise, or if he/she encounters any unfair treatment and needs to file a complaint or grievance, he/she is encouraged to report the matter to the person in charge of the department in charge, or to the department of human resources or the General Management Department, or to the Chairman of the Board of Directors or the Chairman of the Board of Directors directly.