The Weight of Life: A Diagnosis and a Family

Years ago, a diagnosis of "myasthenia gravis" completely altered the trajectory of Wang Jing’s (pseudonym) life. This is a condition requiring long-term resilience, where even a common cold could lead to serious consequences. Multiple critical condition notices from the hospital have kept her family in a state of constant unease.

Her husband, a courier braving wind and rain, works tirelessly to support the family. They have two young children—one just starting elementary school, the other still in kindergarten. Repeated surgeries have not only drained her energy but also exhausted the family’s modest savings. Unable to work outside the home, while caring for her young children and coping with unpredictable health crises, Wang Jing’s life seemed shrouded in shadow. Although the family qualifies for basic subsistence allowances, their future remains filled with uncertainty.

A Window of Warmth: A “Tailor-Made” Role

When the company’s management learned of Wang Jing’s situation by chance, they acted swiftly. We have always believed that a company’s warmth lies not only in generating profit but also in its ability to kindle a light of hope for those in difficulty.

“What can we do for her?” The answer soon took shape. The company decided to create a part-time role for Wang Jing as a customer service representative for a Douyin (TikTok) shop. This position does not require her to be in the office; she can work from home using her computer. This means she can balance family responsibilities and care for her two children, and—just as importantly—should her health require immediate attention, she can pause work without hesitation to seek medical care. This is not merely a job; it is a form of security built on deep understanding and respect for her life.

Lighting the Way: Trust Met with Excellence

When the customer service manager shared this opportunity with Wang Jing, her voice trembled with emotion. To her, this open window let in not only a means to sustain her family but also a sense of being needed, being valued, and the courage to reconnect with society.

What moves and inspires us is how Wang Jing has repaid this trust with outstanding work. Despite her circumstances, she serves every customer with remarkable patience and professionalism. Her manager speaks highly of her performance: “Wang Jing consistently maintains high service metrics. Her response speed and problem-solving ability even surpass those of many full-time, in-office colleagues.” Through her dedication, she has earned everyone’s respect.

Today, the income from this role steadily covers the family’s daily essential expenses, providing a sturdy umbrella for a home once shaken by storms. On the other side of the screen, customers would never guess the resilience and determination with which this patient and thorough representative guards her family.

Warmth: A Company’s Truest Badge

Wang Jing’s story is just one example of how we live out our “people-first” culture. We believe a company’s strength lies not only in the height of its achievements but also in the warmth it conveys through genuine care. A flexible opportunity, an arrangement made with empathy—these can reverse the fate of a family struggling against the odds.

We are deeply moved by Wang Jing’s perseverance, and proud to serve as a glimmer of light on her path forward. In the future, we will continue to uphold this culture of warmth, so that every colleague in need can feel: here, you are never alone.