The path our company travels is also a journey of growth for every employee. We cherish each step we take together in pursuit of common goals, and we are committed to standing by every colleague through times of difficulty. The story of former customer service representative Li Juan (pseudonym) is a living reflection of this commitment.

In March 2019, Li Juan joined our customer service team and quickly became an indispensable member. Over four years, she remained dedicated on the front lines of customer support, resolving issues with characteristic patience and clear reasoning. Through more than 1,500 days of quiet dedication, her life became deeply intertwined with the company’s own story.

Then, an unexpected challenge emerged.

In July 2023, a cervical cancer diagnosis abruptly placed this once vibrant life in a fierce battle. Upon learning the news, the company immediately activated its employee support protocols: not only was her position retained with statutory medical leave pay, but social and medical insurance contributions were continuously maintained. HR colleagues proactively streamlined procedures, allowing her to focus fully on treatment from her hospital bed. During her therapy, company leaders visited her multiple times. In her hospital room, they reassured her: “The company will always be your steadfast support.” This promise, translated into concrete action, sustained her through her most difficult moments.

By October 2023, Li Juan’s condition no longer allowed her to continue working, and she had to formally resign to focus on inpatient treatment. Just when it seemed her story with the company was concluding, the company made an exceptional decision: to continue covering her social and medical insurance.

This was not treated as a special case, but as a natural extension of the company’s core values. “We value the contribution of every employee,” management emphasized. “We refuse to stand by when a former colleague facing adversity is burdened by basic survival concerns. Providing ongoing support during Li Juan’s most challenging time is both a recognition of her past contributions and the truest expression of our ‘people-first’ philosophy.”

Today, Li Juan’s treatment continues, but her face now carries a sense of calm assurance. The company’s sustained care has not only provided crucial support for her ongoing medical needs and eased her financial burden—it has also given her greater courage and confidence to overcome the illness.

Li Juan’s experience is one example of our human-centered culture in practice. The warmth and strength it conveys are quietly felt across every part of H&S Global. We firmly believe a company’s value is reflected not only in the height of its business achievements, but also in the depth of its care for each individual life. Wherever they may be, those who have walked alongside us will always be valued and supported. This promise—to stand together through all circumstances—remains our unwavering corporate conviction and the very spirit of who we are.